Performing a Hard Refresh will refresh all invoices, credits and refunds. It can take some time depending on the amount of information in your accounting system.

To perform a Hard Refresh, go to either the QuickBooks or Xero menu at the top of ProRata where you normally import your invoices.

To the right of the Refresh button you will see a small arrow. Click the arrow to open the drop down list and click Hard Refresh.

You will receive an email when the refresh is complete.